Policies

Because flowers are seasonal and availability can change, substitutions may sometimes be necessary. If a specific flower, color, or container is unavailable, we may substitute it with a similar item of equal or greater value.

We always do our best to keep the overall style, color palette, size, and feel of the original design as close as possible. Containers may also be substituted with a similar style when needed.

Our goal is always to create a beautiful arrangement while maintaining the quality and value of your order.

We offer local flower delivery throughout Manhattan and select areas of New York City. Same-day delivery may be available for orders placed early in the day, depending on availability and delivery location.

Delivery times are not guaranteed unless arranged in advance. We always do our best to deliver within the requested timeframe. For hospitals, offices, schools, hotels, and apartment buildings, flowers may be left with the front desk, doorman, or receiving area when required.

Please make sure the recipient’s name, address, apartment number, and phone number are correct. Additional delivery fees may apply for locations outside our regular delivery area or for special delivery requests.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.